We work in XML across a Citrix server. The XML contains Adobe Illustrator files using an Arial font. When we create the .pdf for some reason the .pdf doesn't seem to be embedding the font and output is "scrambled" and uses a monotype serif font as a replacement for Arial. Any ideas, because we are baffled

I think maybe I got my terminology wrong. One of my tech people now inform me "We are using Arbortext publishing engine (PE) and direct PDF, not distiller". Still looking for help though.

Thanks for your time Aandi - will do.