They are not using pdfs. If there are font problems its on their end.
When they give you the option to print pages, they produce a graphic (no
fonts at all), that you can then print. I assume it is a graphic, since
only the entire page is selectable.

Now that I've got some info on the parameters of the problem, I'll be
trying to contact their tech support again, but they don't you any real
support options. For the most part you can only complain to the sales
department.

Mike