first, the adobe login and customer support pages are terrible. I had trouble logging in---the login toggled between claiming it did know me and that my name was already registered. I could not find a simple place to ask a pre-sales question, either.

could someone please send me an email where to inquire about specific fonts PRE-SALES?

I have a specific strange problem. My typesetter has used a particular set of fonts, that are so old that he does not remember where he got them from. I am 90% sure that they are adobe-linotype fonts, though. most work just fine, except for Optima fonts (op.pfb)---which I believe is another hint that these are adobe fonts, because the forums noted some problems with these fonts a long time ago.

now, I want to purchase the 20 or so fonts he has used. I can get the afm files and the pfb files from him. is there a sales rep who we can email the fonts to, and this sales rep would then tell us what I need to purchase? [And, I also need the Optima font without the offending problem in it.)

sincerely,

/ivo welch

ivo,

Please understand that the folks responding here are largely fellow Adobe product users, like you. "Official" Adobe product customer support has no relationship to these forums. If you want to transfer ownership of software licensing, Adobe provides a form for that. But as fonts are handled differently, you may wish to call them first. In the States, try 1-800-833-6687. But, before doing that, read on...

There were two early PostScript fonts, Eras and Optima, which were re-encoded for technical reasons. These originals may not work today. I think that you will have to repurchase them. You should also be aware that the font licensing you wish to purchase from your printer is for old style PostScript fonts, for Windows only. Today, you will probably be better off forgetting that purchase, and simply buying OpenType versions of these fonts which will give you certain advantages (beyond just modern code): cross platform use, and with some, extended glyph sets. You can use these new versions in place of the old PostScript versions, with the caveat that you should double check for possible reflow (some metrics and kerning have minor changes). But the benefits, in my opinion, far outweigh any downside. And the cost "as new" would be fairly comparable.

That said, I've been active in the Adobe forums for twelve years or so, and don't know why you are having problems. You can set your browser to remember your user name, and then just enter your password when you come to the forums.

Hope this helps.

Neil

ivo,

Please understand that the folks responding here are largely fellow Adobe product users, like you. "Official" Adobe product customer support has no relationship to these forums. If you want to transfer ownership of software licensing, Adobe provides a form for that. But as fonts are handled differently, you may wish to call them first. In the States, try 1-800-833-6687. But, before doing that, read on...

There were two early PostScript fonts, Eras and Optima, which were eventually re-encoded for technical reasons. The originals (which I believe you're talking about) may not work today. I think that you will have to repurchase them.

You should also be aware that the font licensing you wish to purchase from your printer is for old style PostScript fonts, for Windows only. Today, you will probably be better off forgetting that purchase, and simply buying OpenType versions of these fonts which will give you certain advantages (beyond just modern code): cross platform use, and with some, extended glyph sets.

You can use these new versions in place of the old PostScript versions, with the caveat that you should double check for some possible reflow (metrics and kerning may have minor adjustments). But the benefits, in my opinion, far outweigh any downside. And the cost "as new" would be fairly comparable to the old technology. Note that Adobe has not produced new PostScript fonts since 1999.

As a note, I've been active in the Adobe forums for twelve years or so, and don't know why you are having log-in problems. You can set your browser to remember your user name, and then just enter your password when you come to the forums.

Hope this helps.

Neil

ivo,

Re: Adobe presales help...

Just click on either of the "Contact" links, which appear on every forum page (both top and bottom) and then click on "Sales".

Neil

ivo,

Glad I can help.

Neil