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| Adobe Forums » Software Discussions » Premiere Elements » Premiere Elements 7: Need Solution for wave_warp.aex crash |
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Hello,
I have installed Premiere Elements 7 without problems on my XP-Home PC. First startup runs some time and loads several files, then suddenly keeps loading wave_warp.aex for approx. 2-3 seconds, then black screen and reboot. Tried several times to start PE7, same effect. Found a solution in kb 403002, but on the download page it states, that this patch is for Vista only. Cannot find a patch for XP. I downloaded and installed the patch, it did not solve the problem. Maybe it's really for Vista only. Please help, what can I do? |
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Hello,
I have a Dell XPS/Dimension 400/9150 running Windows XP Media Center Edition. I also have purchased Premier Elements 7 and Photoshop Elements 7 as a bundled package. I have checked the minimum system requirements and happy to report that my system exceeds the minimum requirements to install and run PE7. Unlike Piku I have never been able to run PE7. Whilst in the loading module and reaching Wave_Warp.AEX the program stops for about 10-20 seconds, then a dialogue box appears with the words, “Abobe Premier Elements 7.0 has encountered a problem and needs to close. We are sorry for the inconvenience” I have formatted the hard drive twice and reinstalled PE7...no success I have downloaded the latest audio drivers...no success I have created another user account with administrative controls and re-installed PE7...no success I have downloaded the patch kb 403002...no success I have followed every instruction in document kb404997 (troubleshoot system errors)...no success I have stopped all non essential programs (including firewall etc), re-installed PE7...no success Have contacted Adobe technical support and was advised that PE7 is not compatible with Media Center...yet the box and the ‘read me file’ advise otherwise. I have uninstalled and installed PE7 so many times that I cannot remember how many times...no success Any other suggestions? Cheers Mossie |
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Where did you download the audio drivers from? From the Dell website, if so they are probably out of date. Best to update from the link in this FAQ if they are Realtek?http://www.adobeforums.com/webx/.3c057647/2
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Hi Paul,
Many thanks for your response. Yes, I updated my audio drivers from the Dell website. I will however execute your suggestion above and let you know if successful...here's to keeping my fingers crossed ![]() Cheers Mossie |
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abhubond007,
I have not heard that Adobe has issued a patch for PE7 yet. I do know that they have done an update for PP CS4, AME and Encore, so maybe there is one in the works. I'd definitely check on the Adobe site, in case one is issued. There should also be some notice of one given in this forum. What exactly is it that you are having problems with in PE7? As this is an old thread, and not likely to be seen by most, you will probably be better off posting a fresh thread and stating your exact problem. List all details of your Assets, and your system. Good luck, Hunt |
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